Damaged, Faulty or Incorrect Orders

If your order arrives damaged, defective or you've received the wrong item, please contact us within 30 days of delivery.

Please include:

Your order number

A description of the issue

Clear photographs showing the problem

We'll arrange a replacement or issue a full refund at no additional cost.

Non-Returnable Items

As each bottle is made to order, we cannot accept returns or offer refunds for:

Incorrect sizes, colours or designs selected during ordering.

Orders placed with incorrect delivery information.

Minor colour differences caused by variations in screen displays.

Normal wear and tear after use.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different design or product, please return your eligible item for a refund and place a new order.

Lost Packages

If your tracking shows your parcel has been lost in transit, please contact us and we'll work with the courier to resolve the issue.

Where appropriate, we'll do our best to arrange a replacement or refund.

Contact Us

If you have any questions about your order, delivery or returns, our customer support team is always happy to help.

Please contact us through our contact page or email us with your order number and we'll get back to you as quickly as possible.