Frequently Asked Questions

Everything You Need to Know About Firsty

Whether you're looking for the perfect reusable water bottle or have questions about your order, we've answered some of the most common questions below. If you can't find what you're looking for, please don't hesitate to get in touch with our team.

What is Firsty?

Firsty is a premium reusable water bottle brand dedicated to helping people stay hydrated while making a positive impact. Every purchase helps support clean water projects through our partnership with WaterAid, with £5 from every bottle sold donated directly to WaterAid.

What are Firsty bottles made from?

Our bottles are crafted from high-quality food-grade stainless steel, making them durable, BPA-free, reusable, and designed to last for years.

How long do Firsty bottles keep drinks hot or cold?

Our double-wall vacuum insulated bottles keep:

Cold drinks cold for up to 24 hours

Hot drinks hot for up to 12 hours

Perfect for commuting, the gym, travelling, hiking, work, or everyday use.

Are Firsty bottles BPA-free?

Yes. All Firsty bottles are completely BPA-free and made using food-safe materials, ensuring every sip is safe and refreshing.

Are your bottles leakproof?

Yes. Every Firsty bottle is designed with a secure leakproof lid to help prevent spills while you're on the move.

Can I put my Firsty bottle in the dishwasher?

We recommend hand washing your bottle to help preserve its finish, insulation performance, and printed design for as long as possible.

Can I use my bottle for fizzy drinks?

Yes, although we recommend opening the lid carefully as pressure can build up inside the bottle when storing carbonated drinks.

Do your bottles fit in car cup holders?

Most of our bottle sizes are designed to fit standard vehicle cup holders, making them ideal for commuting and road trips.

Can I personalise my bottle?

Our designs are professionally printed to order. We regularly introduce new collections, and personalised products may become available in the future.

Where do you ship?

We currently deliver throughout the United Kingdom, Europe and the United States.

How long does delivery take?

Because every bottle is printed especially for you, delivery times are slightly longer than standard retail products.

Typical delivery estimates are:

United Kingdom: 3–7 business days

United States: 4–10 business days

You'll receive tracking information as soon as your order has been dispatched.

How much is delivery?

Shipping costs are calculated at checkout based on your delivery address and selected products.

Can I track my order?

Absolutely. Once your order has been shipped, you'll receive an email with your tracking information so you can follow its journey.

Why is my order made to order?

We use print-on-demand manufacturing to reduce waste and overproduction. This allows us to produce only what's needed, making Firsty a more sustainable choice.

Can I return my bottle?

Yes. We offer a 30-day returns policy.

If your bottle arrives damaged, faulty, or incorrect, please contact us within 30 days of receiving your order and we'll work to resolve the issue as quickly as possible.

Please note that because each bottle is made to order, we cannot accept returns simply because you've changed your mind unless required by consumer law or the product is faulty.

My order arrived damaged. What should I do?

We're sorry to hear that.

Please contact us within 30 days of delivery with:

Your order number

A description of the issue

Clear photos showing the damage

We'll arrange a replacement or refund where appropriate.

How does my purchase help WaterAid?

Every bottle purchased helps change lives.

£5 from every Firsty bottle sold is donated directly to WaterAid, supporting projects that provide clean water, decent toilets, and good hygiene to communities around the world.

Why should I switch to a reusable bottle?

Using a reusable bottle helps reduce single-use plastic waste while keeping your drinks at the perfect temperature throughout the day. It's better for your wallet and better for the planet.

Are Firsty bottles environmentally friendly?

Yes. By choosing a reusable stainless steel bottle, you're helping reduce disposable plastic bottle waste. Our made-to-order production model also helps minimise unnecessary manufacturing waste.

Do you sell gift bottles?

Yes. Firsty bottles make thoughtful gifts for birthdays, Christmas, Mother's Day, Father's Day, sporting events, corporate gifts, and anyone who enjoys staying hydrated in style.

How can I contact Firsty?

Our friendly customer support team is always happy to help.

Simply visit our Contact Us page or send us a message through our contact form, and we'll get back to you as quickly as possible.

Still Have Questions?

If you couldn't find the answer you were looking for, we'd love to hear from you. Get in touch with the Firsty team and we'll be happy to help.